Do you have
some Questions?
Shipping Information
Do you ship internationally?
Yes, Prolabscale ships worldwide using major couriers and freight forwarders.
How long does delivery usually take?
Standard delivery takes 5–10 business days for express couriers; sea freight may take 20–40 days depending on the destination.
Which shipping methods do you offer?
We offer express (FedEx, DHL, UPS), air freight, and sea freight depending on order size and urgency.
Can I track my shipment?
Yes, a tracking number will be provided as soon as your order is dispatched.
Who is responsible for customs duties and taxes?
The buyer is responsible for local customs duties and taxes unless otherwise agreed in the order terms.
Payments Questions
What payment methods do you accept?
We accept bank transfers (T/T), credit cards, and international online payment solutions.
Can I pay in different currencies?
Yes, we accept major currencies including USD, EUR, and GBP.
Do you offer payment terms for bulk orders?
For wholesale clients, flexible payment terms (e.g., 30% deposit, 70% before shipment) may be arranged.
Is my payment information secure?
Yes, all online payments are processed through secure and encrypted gateways.
Do you accept PayPal or Western Union?
PayPal is available for small orders, while Western Union can be arranged upon request.
Product Warranty
What is the standard warranty for your products?
Most products come with a 1-year warranty covering manufacturing defects.
Can I extend the warranty period?
Extended warranties are available for selected products; please contact us for details.
What does the warranty cover?
It covers manufacturing defects and hardware malfunctions under normal usage conditions.
How do I claim a warranty repair or replacement?
Contact our support team with product details, purchase proof, and photos/videos of the issue.
Do you provide technical support after purchase?
Yes, we provide technical guidance, calibration instructions, and troubleshooting support for all customers.
